FAQ

We offer several shipping options to suit your needs:

• Standard Delivery (3-5 working days): £3.99 for orders under £50, FREE for orders over £50
• Next Working Day Delivery: £9.99 (available Monday-Friday)
• Saturday Delivery: £14.99 (order by 2pm Friday)
• Special Delivery Guaranteed by 9am: £19.99

All orders are tracked and insured. We ship from our UK warehouse to ensure quick delivery times.

We want you to be completely satisfied with your purchase. Here's our returns policy:

• Returns Period: 30 days from the date of delivery
• Condition: Items must be unused, unwashed, and in original packaging with tags attached
• How to Return: Contact our customer service team for a prepaid returns label
• Refund Timeline: Refunds are processed within 5-7 working days of receiving your return
• Exceptions: Personalised items and final sale items cannot be returned

For more information, please refer to our full returns policy.

We accept a wide range of secure payment methods:

• Debit and Credit Cards (Visa, Mastercard, American Express)
• PayPal
• Apple Pay
• Google Pay
• Klarna (Pay in 3 or Pay in 30 days)
• Bank Transfer (for orders over £500)

All payments are processed securely using industry-standard encryption. Your payment information is never stored on our servers.

Delivery times vary depending on your chosen shipping method:

• Standard Delivery: 3-5 working days from order placement
• Next Working Day: Arrives the next working day (if ordered before 2pm)
• Saturday Delivery: Arrives on Saturday (if ordered by 2pm Friday)
• Special Delivery Guaranteed by 9am: Arrives by 9am the next working day

Please note that delivery times are calculated from the date your order is dispatched, not from the date of purchase. Orders are typically dispatched within 24 hours of being placed.